Privacy Policy
At Katie Edwards Nutrition we care about your privacy. We only ask for and process information that we need to provide our services to you or to deliver what you have asked from us.
This page outlines the basis on which any personal data we hold about you is used, who we may share that information with and how we keep it secure. This document does not provide exhaustive detail; however, we are happy to provide any additional information or explanation needed.
Who we are
Katie Edwards Nutrition is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
You can contact us at:
Email address: katie@katieedwardsnutrition.com
Postal address: Katie Edwards Nutrition, The Charterhouse Clinic, 98 Crawford Street, Marylebone, London, W1H 2HL
Information you provide us
You provide us with personal data in the following ways:
· By completing a Health Questionnaire
· By signing a terms of engagement form
· During a nutrition + coaching consultation
· Through email, over the telephone or by post
· Through credit card and online payment
· By filling in forms on our website
This may include the following information:
· basic details such as name, address, contact details and next of kin
· details of contact we have had with you such as referrals and appointment requests
· health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans
· GP contact information
· bank details
We use this information to provide you with direct healthcare and coaching services. This means that the legal basis of our holding your personal data is for legitimate interest.
Following completion of your healthcare we retain your personal data for the period defined by our professional association BANT and our registrant body, the Complementary & Natural Healthcare Council (CNHC). In this case the legal basis of our holding your personal data is for contract administration.
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
We may obtain sensitive information from other healthcare providers, including your GP. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
How we use your personal data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
· Where we need to perform the contract between us
· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
· Where we need to comply with a legal or regulatory obligation
· Where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at katie@katieedwardsnutrition.com.
Sharing your information
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
· Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
· Anyone to whom we may transfer our rights and duties under any agreement we have with you
· Our registrant body, CNHC, and our professional association, BANT, for the processing of a complaint made by you
· Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, by CNHC) if we have a duty to do so or if the law allows us to do so
We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. This will be limited to personal information except in certain cases when further details are reasonably deemed to benefit the case assessment and positively impact the health advice we provide.
We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form (so that you cannot be identified) with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
Keeping in touch with you
You will receive communications from us if you have:
· requested information from us or purchased goods or services from us
· if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
Where you opt out of receiving our emails and marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.
We use a third-party provider, MailerLite, to deliver our e-newsletter and recent articles. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communication with you.
Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
· Request access to your personal data.
· Request correction of your personal data.
· Request erasure of your personal data.
· Object to processing of your personal data.
· Request restriction of processing your personal data.
· Request transfer of your personal data.
· Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at katie@katieedwardsnutrition.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
How long we retain confidential information
All records held by Katie Edwards Nutrition will be kept for the duration specified by guidance from our professional association BANT and our accredited body, the CNHC and will be in line with the requirements of our Professional Indemnity Insurance.
Visiting our website
We measure visitors to our website using Google Analytics. This records basic information about your computer, what pages you view within our site and how your arrived at the site. All of this information is anonymous and is not used to identify you personally.
The information we collect from analytics software helps us to understand and monitor our website performance. You can opt out of being tracked by Google Analytics across all websites by following: http://tools.google.com/dlpage/gaoptout
Third party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you choose to block or delete cookies, this may affect the functionality of our site and services.
Questions
If you have any questions regarding the use of your personal data then please contact us by writing to the Data Controller at Katie Edwards Nutrition, The Charterhouse Clinic, 98 Crawford Street, London W1H 2HL or email katie@katieedwardsnutrition.com and we will do our best to help you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). You can contact them on 01625 545745 or 0303 1231113.
We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Updates to this policy
We may update this privacy notice from time to time, particularly as technology and the laws governing data protection change. You can always check this page for the latest version. We may also notify you of changes to this privacy policy by email.
This policy was last updated on 27/07/23